What Happens After You Pay
When you submit your transaction hash at checkout, our system checks it directly against the blockchain. Here's exactly what happens, step by step.
1. You send crypto to our wallet
At checkout, you're shown the exact amount to send and the destination wallet address. You send the payment from your exchange or wallet app.
2. You submit your transaction hash
Every blockchain transaction generates a unique hash — a long string of characters that acts as a permanent receipt. You paste this into the checkout form.
3. We verify it on-chain
Our system queries the blockchain directly to confirm the transaction exists, the amount matches, and the destination wallet is correct. This happens automatically — no human review required.
4. Your order moves to processing
Once the blockchain confirms your transaction, your order status updates automatically and moves into fulfillment. You'll receive an email confirmation at each stage.
Why This Is Better Than Traditional Payments
With credit card payments, there's a chain of intermediaries between you and the vendor — your bank, the payment processor, the acquiring bank. Each one adds time, fees, and potential points of failure or dispute.
With blockchain payments, the transaction is between you and us. The blockchain itself is the verification layer — it's public, immutable, and doesn't require trust in any third party. Your payment either exists on the ledger or it doesn't. There's no gray area.
What If Something Goes Wrong?
Sent the wrong amount?
If the payment is slightly short, we'll flag it as underpaid and email you a link to submit a second transaction for the difference. You have 14 days to complete the payment.
Quote expired?
Volatile currencies (BTC and ETH) have a 5-minute quote window to protect against price swings. Stablecoins (USDC and USDT) get a 24-hour window since their value doesn't fluctuate. If your quote expires before you pay, you can generate a new one at checkout.
Can't find your transaction hash?
Our How to Buy guide includes step-by-step instructions for finding your TX hash on every major exchange and block explorer. It's usually under "Transaction Details" or "View on Explorer" in your exchange app.
Every transaction hash we receive can be independently verified on public block explorers like Etherscan (for ETH, USDC, and USDT) or Blockchain.com (for BTC). You don't have to take our word for it — the blockchain is the receipt.