Support
Contact Us
One inbox, answered by the person who runs the store. No ticket queue, no phone tree.
Email support
Send us a message at the address below. We reply to everything within one business day, and usually much sooner.
Include your order number (it looks like NEP-2001) if your question is about an order. It is the difference between an answer and a reply asking which order you mean.
Faster than emailing
Most questions have an answer already on the site, available right now.
Where is my order?
Order status, tracking and every payment update live on your order page — usually faster than waiting on a reply.
View your orders →Paying with crypto
A step-by-step walkthrough for USDC or USDT — generating your quote, sending the exact amount, and what to do if a payment lands short.
Crypto payment guide →Paying with Cash App
The note rule and why it matters, how long you have to send, and how your payment gets confirmed once it arrives.
Cash App payment guide →Purity and testing
Third-party certificates of analysis for every tested compound, with batch identifiers and the issuing lab.
Certificates of analysis →Common questions
Payments, shipping, storage, order changes and refunds — most questions are answered here already.
Read the FAQ →What we can help with
Order status and tracking, payment questions, certificates of analysis, shipping and delivery, returns and refunds under our refund policy, account and login problems, and anything about the catalog itself — sizes, availability, restock timing.
What we cannot help with
Every compound we supply is sold for laboratory research use only. We cannot advise on dosing, administration, protocols, combinations, or suitability for any person or animal, and we cannot answer questions framed around human use. This is not us being unhelpful — it is the line that keeps a research supplier a research supplier, and we hold it without exception.
For anything health-related, speak to a qualified medical professional.
Business and wholesale
Bulk orders, recurring lab supply, and affiliate enquiries all go to the same address — put “wholesale” or “affiliate” in the subject line and it will get routed correctly. Our affiliate programme has its own application form if that is what you are after.
Before you write in about a payment
Most payments confirm on their own, usually within minutes — stablecoin payments are checked against the blockchain automatically, and manual methods are confirmed once they arrive. If your order still shows as awaiting payment well after you sent it, your order page has the current state and, for a crypto payment, the option to add your transaction hash. That will almost always resolve it faster than an email will.